1.1 These Terms & Conditions (the “Terms”) govern access to and use of the GivingFridays websites, applications, donation scheduling services, dashboards, listings, campaign pages and related services made available by GivingFridays Pte. Ltd. (“GivingFridays”, “we”, “us” or “our”).
1.2 GivingFridays Pte. Ltd. is incorporated in Singapore under UEN 202126466G and has its registered address at 22 Sin Ming Lane #06-76, Midview City, Singapore 573969.
1.3 These Terms apply, as relevant, to Visitors, Users, Donors and persons acting for or on behalf of Recipients. Certain Recipients are also subject to separate agreements with GivingFridays, as described in Section 20.
1.4 By accessing or using the Platform, creating or accessing an account, clicking or selecting “Continue” where the Platform states that continuing constitutes agreement, creating a Donation Schedule, making a Donation or Purchase, or otherwise using a Service that refers to these Terms, you agree to be bound by these Terms. If you do not agree, you must not use the relevant Service.
1.5 Where the sign-up interface states “By continuing you agree to our Terms and Privacy Policy” or words to similar effect, continuing constitutes your acceptance of these Terms and acknowledgement of the Privacy Policy presented or linked at that time.
1.6 If you use the Platform on behalf of an organisation, you represent that you have authority to act for that organisation in relation to the activity you undertake. Additional Recipient-specific authority and contractual requirements may apply under Section 20.
2.1 “Applicable Law” means any law, regulation, regulatory requirement, licence condition, court order or legally binding requirement applicable to the relevant person, transaction or activity.
2.2 “Campaign Item” means a meal, food package, essential item, humanitarian supply, equipment, service or other item identified in connection with a campaign which a User may fund, sponsor or purchase for the benefit of another person, community, project or charitable or humanitarian purpose rather than primarily for the User’s own personal use or consumption.
2.3 “Donation” means a voluntary monetary contribution, sponsorship or other financial support made through the Platform to or for the benefit of a selected Recipient or campaign, but does not automatically include a Purchase where Applicable Law treats that transaction differently.
2.4 “Donation Schedule” means an instruction created through the Platform to attempt one or more future Donations at a selected frequency, date, day or other schedule.
2.5 “Donor” means a User who makes or schedules a Donation or who funds, sponsors or makes a Purchase of a Campaign Item.
2.6 “Payment Gateway” means an independent third-party payment service provider supported by GivingFridays from time to time for processing, authentication, settlement or related payment services.
2.7 “Platform” means the GivingFridays websites, applications, interfaces, dashboards, campaign pages, scheduling tools and related technology services.
2.8 “Purchase” means a transaction described on the Platform as a purchase, including the funding or sponsorship of a Campaign Item intended for a beneficiary, community, project or humanitarian purpose. A Purchase is not necessarily a retail purchase for the User’s own use and may be subject to campaign-specific terms and Applicable Law.
2.9 “Recipient” means an organisation, institution, charity, foundation, mosque, association, community body, campaign operator or other entity listed or onboarded to receive or benefit from Donations or Purchases through supported Payment Gateway arrangements.
2.10 “User” means any person who accesses or uses the Platform, including a Donor or a person acting for a Recipient.
2.11 “Visitor” means a person who accesses the Platform without necessarily creating an account.
3.1 You must have legal capacity to use the relevant Service and must comply with any age, payment-method or other eligibility requirements imposed by Applicable Law or the relevant Payment Gateway.
3.2 Where an account is required, you must provide information that is accurate, complete and reasonably current. You must not impersonate another person or organisation or knowingly provide false or misleading information.
3.3 GivingFridays may use passwordless authentication, verification codes or other authentication methods. You are responsible for maintaining control of your email account, device, authentication code and other credentials used to access your account.
3.4 You must promptly notify GivingFridays if you reasonably suspect unauthorised access to or misuse of your account. GivingFridays may require reasonable verification before restoring, changing or providing access to an account.
3.5 You are responsible for activity carried out through your account to the extent permitted by Applicable Law, except where the activity results directly from GivingFridays’ failure to apply reasonable security measures.
4.1 GivingFridays provides technology that enables Users to discover Recipients and campaigns, create Donation Schedules, make Donations or Purchases, and use related dashboards, notifications and reporting functions.
4.2 GivingFridays is not the Recipient of a Donation merely because the Donation is initiated through the Platform. GivingFridays does not itself hold, manage or control Donation funds on behalf of Recipients. Transactions are processed through independent Payment Gateways and settled in accordance with the applicable Payment Gateway arrangements. The receipt by GivingFridays of any platform fee, service fee or other amount properly payable to GivingFridays does not mean that GivingFridays receives or holds the Recipient’s Donation funds on the Recipient’s behalf.
4.3 Unless expressly stated otherwise, GivingFridays is not a bank, deposit-taking institution, payment account provider, trustee, investment adviser, tax adviser, fundraising regulator or custodian of Recipient funds.
4.4 GivingFridays does not guarantee any minimum fundraising result, donation volume, campaign outcome, beneficiary outcome, Recipient performance or continued availability of any particular feature, Recipient, Payment Gateway or payment method.
4.5 Nothing on the Platform constitutes legal, tax, accounting, investment or other professional advice. Users should obtain independent advice where appropriate.
5.1 A Recipient profile or campaign listing is provided to facilitate discovery and use of the Platform. Listing a Recipient does not by itself constitute a guarantee, certification or endorsement by GivingFridays of the Recipient, its financial position, regulatory status, activities, use of funds, campaign outcome or suitability for a particular Donor.
5.2 Where a User provides information to GivingFridays for the registration, onboarding, establishment or configuration of an organisation or Recipient profile, the User represents and warrants that the User has all authority reasonably necessary to provide that information and materials on behalf of the relevant organisation, to authorise GivingFridays to use them for onboarding and provision of the Services, and to authorise the creation and display of the organisation’s preliminary listing as contemplated by this Section 5.
5.3 The User authorises GivingFridays to create, configure, test and display a preliminary profile or listing for that organisation, including its name, logo, images, description, location, programmes, campaign information, public contact information, website or social-media information and other organisation-level materials provided to or authorised for use by GivingFridays.
5.4 GivingFridays may create or display a preliminary listing while verification, Payment Gateway onboarding, technical configuration, execution of an Onboarding Agreement, Master Service Level Agreement or other Recipient documentation remains pending. Execution of those documents is not a prerequisite to a preliminary listing where the relevant registration or onboarding authority has already been provided.
5.5 A preliminary listing does not constitute final approval, verification, endorsement or activation of the organisation as a Recipient and does not mean that Donations or Purchases can be processed for that organisation. GivingFridays may, at its discretion, modify, restrict, suspend, unpublish or remove a preliminary listing at any time, including where onboarding is not completed, required information is not provided, authority is disputed, or GivingFridays identifies legal, regulatory, payment-provider, reputational, security or material operational concerns.
5.6 GivingFridays may determine how Recipients, campaigns, causes and other Platform content are displayed, categorised, ranked, recommended or otherwise presented. Ranking or placement may take into account donation activity, engagement, relevance, campaign information, Platform configuration and other criteria determined by GivingFridays from time to time. A ranking, recommendation or placement does not constitute an endorsement or guarantee. GivingFridays is not required to disclose the weighting, methodology, algorithm or internal criteria used to determine ranking, recommendation or placement, except where required by Applicable Law.
6.1 A Donation is made to or for the benefit of the Recipient selected by the Donor, subject to successful processing by the relevant Payment Gateway and the Recipient remaining eligible and available to receive the transaction.
6.2 The Donor is responsible for reviewing the Recipient, campaign, amount, frequency and other transaction information before confirming a Donation or Donation Schedule.
6.3 GivingFridays does not control how a Recipient ultimately applies funds after settlement and is not responsible for a Recipient’s misuse, misapplication, non-use or improper handling of funds, except to the extent liability cannot lawfully be excluded.
6.4 GivingFridays will not automatically redirect a Donation or future Donation Schedule from the selected Recipient to another Recipient without the Donor’s authority.
6.5 Minimum or maximum transaction amounts, supported currencies, frequencies and other transaction parameters may differ by country, Recipient, Payment Gateway, payment method or campaign and may be displayed through the Platform.
6.6 Users are responsible for reviewing transaction details before confirmation. GivingFridays is not responsible for a User’s selection, input or scheduling error except where GivingFridays caused the error or Applicable Law provides otherwise. Any request to correct or reverse a completed transaction is subject to the Refund Policy, Payment Gateway requirements and Applicable Law.
7.1 Recipients may offer Campaign Items through the Platform, including meals, food packages, clothing, blankets, cooking equipment, essential supplies, humanitarian items or services intended for beneficiaries, communities or projects.
7.2 A User may be invited to sponsor, fund or purchase one or more Campaign Items. Unless expressly stated otherwise, the Campaign Item is intended for the relevant beneficiary, community, project or charitable or humanitarian purpose and is not purchased for delivery to the User.
7.3 Unless the campaign expressly guarantees otherwise, descriptions, images, quantities and stated values of Campaign Items are indicative of the intended use of funds and do not constitute a guarantee that a particular physical item will be individually purchased, allocated or delivered to a particular beneficiary.
7.4 Where reasonably necessary because of availability, logistics, local conditions, procurement, price changes or beneficiary needs, a Recipient may substitute an equivalent or reasonably comparable Campaign Item, quantity or method of providing the intended benefit, provided that the funds remain applied toward the campaign or charitable or humanitarian purpose described to the User, unless the campaign expressly states otherwise or Applicable Law permits or requires another treatment.
7.5 Where Applicable Law gives a User mandatory rights in relation to a Purchase, nothing in these Terms excludes or limits those rights.
7.6 Unless GivingFridays expressly identifies itself as the seller or supplier of a Campaign Item, the relevant Recipient or campaign operator, and not GivingFridays, is responsible for procuring, supplying, distributing or otherwise applying the Campaign Item or associated funds. GivingFridays’ role is limited to providing the Platform and facilitating the relevant transaction through the applicable Payment Gateway.
8.1 A Donation Schedule is an instruction to attempt one or more future transactions. Creating a Donation Schedule does not mean that GivingFridays or the Recipient has already received the future Donation and does not guarantee that any future transaction will be successfully processed.
8.2 Each future transaction remains subject to the Payment Gateway, the validity and availability of the payment method, sufficient funds or credit, authentication requirements, fraud and risk controls, Recipient status, technical availability and Applicable Law at the time processing is attempted.
8.3 A scheduled transaction may fail, be delayed, be rejected or require further action for reasons outside GivingFridays’ control, including an expired or replaced payment method, insufficient funds, authentication failure, bank action, Payment Gateway action, regulatory controls, Recipient suspension or technical interruption.
8.4 GivingFridays may send reminders, confirmations, failure notices or other service communications concerning a Donation Schedule or transaction. Such communications do not guarantee successful processing or settlement.
9.1 A Donor may cancel a future Donation Schedule using the functionality made available by GivingFridays. Cancellation applies to future transactions that have not already entered processing.
9.2 A transaction that has already entered processing may not be capable of cancellation and may instead be subject to the Refund Policy, Payment Gateway rules and Applicable Law.
9.3 Closing or ceasing to use an account does not necessarily result in immediate deletion of all information. GivingFridays may retain or delete information in accordance with the Privacy Policy and Applicable Law, including for transaction records, accounting, tax, security, fraud prevention, disputes, legal claims and Payment Gateway reconciliation.
9.4 Where reasonably practicable, Users should cancel active Donation Schedules before closing an account. GivingFridays may take reasonable steps to stop future scheduled attempts following account closure.
10.1 Payment processing, authentication, settlement, refunds, reversals and chargebacks may be performed by independent Payment Gateways, banks, card schemes or other financial-service providers. Their own terms, privacy practices and compliance requirements may apply.
10.2 GivingFridays may support, replace, restrict or discontinue a Payment Gateway, payment method, currency or processing arrangement where reasonably required for operational, technical, commercial, security, legal or regulatory reasons.
10.3 A Payment Gateway or financial institution may reject, hold, delay, reverse, investigate or require additional verification of a transaction. GivingFridays is not responsible for an independent provider’s decision except to the extent caused directly by GivingFridays’ breach of these Terms or as otherwise required by Applicable Law.
10.4 Where a future Donation Schedule can no longer be processed through the existing payment arrangement, GivingFridays may require the User to update or reconfirm the payment method or schedule before further transactions are attempted.
11.1 Applicable platform fees, Payment Gateway fees, processing charges, taxes or other transaction charges may apply. Where applicable, the relevant charges or fee treatment will be disclosed through the Platform before or in connection with the transaction.
11.2 Where the Platform permits, a Donor may be offered the option to cover specified fees or charges so that a different amount is available to the Recipient. The available options may differ by Recipient, jurisdiction, Payment Gateway or payment method.
11.3 GivingFridays may change its fees or fee structure prospectively. A change will not retrospectively alter a completed transaction, but it may apply to future transactions, including future scheduled transactions where permitted by Applicable Law and the applicable payment arrangement. A change in GivingFridays’ fees does not authorise GivingFridays to increase the Donation amount selected by the Donor. Where a fee change would alter the total amount charged to the Donor and Applicable Law, Payment Gateway rules or the Donor’s existing authorisation require further confirmation, GivingFridays may require the Donor to reconfirm or update the Donation Schedule before further transactions are processed.
11.4 Payment Gateway or third-party charges may be changed by the relevant provider independently of GivingFridays.
12.1 Where a transaction fails, is rejected or remains pending, GivingFridays may display the relevant status, send a service notification, invite the User to update a payment method, or take other reasonable steps supported by the applicable Payment Gateway.
12.2 GivingFridays may retry a transaction only where such retry is supported by the Payment Gateway, consistent with the User’s authorisation and permitted by Applicable Law. Nothing in these Terms promises that a failed transaction will be retried.
12.3 GivingFridays may cease future attempts where a Donation Schedule repeatedly fails, the Recipient becomes unavailable, the Payment Gateway arrangement ends, continued attempts create security or compliance concerns, or GivingFridays reasonably considers cessation appropriate.
12.4 A transaction may be reversed, refunded or charged back in accordance with the Refund Policy, Payment Gateway rules, card-scheme rules, financial-institution requirements and Applicable Law.
13.1 Completed Donations are generally non-refundable, subject to Applicable Law and the GivingFridays Refund Policy.
13.2 Refunds, duplicate transactions, payment errors, reversals, chargebacks, unauthorised transactions and other transaction adjustments are governed by the GivingFridays Refund Policy to the extent applicable to the relevant transaction. The Refund Policy forms part of these Terms to that extent.
13.3 Purchases and Campaign Items may be subject to different mandatory refund, cancellation or consumer rights depending on Applicable Law. Nothing in these Terms or the Refund Policy excludes rights that cannot lawfully be excluded.
13.4 A request for a refund does not itself guarantee that a refund is available or will be approved. The outcome may depend on the nature of the transaction, Recipient, Payment Gateway, transaction status, campaign terms and Applicable Law.
14.1 Certain Recipients may offer donation receipts or tax-deductible treatment where permitted by Applicable Law. Eligibility for a tax deduction, tax relief or receipt is determined by the Recipient and Applicable Law, not by GivingFridays.
14.2 Additional information may be requested where reasonably necessary for a Recipient to issue a receipt or satisfy legal, tax or regulatory requirements.
14.3 GivingFridays does not warrant that a Donation or Purchase qualifies for any tax deduction, relief or other tax treatment. Users are responsible for obtaining their own tax advice where necessary.
15.1 The Platform may provide dashboards, analytics, forecasts, projections, charts, campaign statistics and downloadable reports for informational and operational purposes. Scheduled Donations are not guaranteed Donations, and forecasts or projections are not promises of future receipts.
15.2 Platform figures may include estimates, aggregated summaries, system-generated projections or calculations based on available data and assumptions. They are not audited financial statements or legally binding financial reports.
15.3 Financial calculations may use currency precision and rounding at different stages. Minor rounding differences may therefore occur and may accumulate across aggregated reports or summaries.
15.4 For reconciliation of processed transactions and actual settlement, the relevant Payment Gateway settlement records and corresponding bank records should be treated as the authoritative financial records, subject to correction of any proven error.
15.5 GivingFridays is not responsible for decisions made solely in reliance on a forecast, projection, dashboard or informational report, except to the extent liability cannot lawfully be excluded.
16.1 The Platform, its software, design, databases, text, graphics, reports, charts, trademarks, logos and other content owned or licensed by GivingFridays are protected by intellectual-property and other applicable laws.
16.2 Subject to these Terms, GivingFridays grants Users a limited, revocable, non-exclusive and non-transferable right to access and use the Platform for its intended lawful purposes.
16.3 You must not misuse the Platform, attempt unauthorised access, interfere with security or operation, introduce malicious code, scrape or harvest data unlawfully, reverse engineer protected components except where lawfully permitted, impersonate others, submit unlawful or misleading content, or use the Platform for fraud, money laundering, terrorist financing or other unlawful activity.
16.4 You retain ownership of content and materials you lawfully provide, subject to the rights necessary for GivingFridays to host, reproduce, format, display, transmit and otherwise use those materials to operate, administer, support and promote the relevant Platform listing, campaign or Service.
16.5 Where you provide organisation names, logos, photographs, campaign descriptions or other materials on behalf of a Recipient, you represent that you have the rights and authority necessary to provide and authorise their use.
16.6 GivingFridays may remove or restrict content that it reasonably believes is unlawful, misleading, infringing, unsafe, inconsistent with these Terms or likely to expose GivingFridays, Users, Recipients or third parties to material risk.
17.1 The Platform may contain links to, integrate with or depend on third-party websites, Payment Gateways, communications providers, hosting services, analytics tools or other third-party services.
17.2 GivingFridays does not control independent third-party services and is not responsible for their content, availability, security, acts or omissions except to the extent GivingFridays has expressly assumed responsibility or Applicable Law provides otherwise.
17.3 A link to or integration with a third-party service does not necessarily constitute endorsement of that third party.
17.4 You must not frame, mirror or reproduce material portions of the Platform in a manner that falsely suggests affiliation, ownership or endorsement without GivingFridays’ permission, except where the Platform expressly provides white-label, embedding or sharing functionality.
18.1 GivingFridays processes Personal Data in accordance with the GivingFridays Privacy Policy and Applicable Law.
18.2 By using the Platform, you acknowledge that Personal Data may be processed for account administration, transaction facilitation, Donation scheduling, Recipient interaction, service communications, security, fraud prevention, legal compliance and other purposes described in the Privacy Policy.
18.3 Where a Recipient lawfully receives, downloads, exports or otherwise obtains Donor Personal Data through the Platform and that Personal Data comes within the Recipient’s possession or control, the Recipient is responsible for its subsequent collection, use, disclosure, storage, protection, retention and other processing in accordance with Applicable Law and any applicable Recipient agreement.
18.4 Marketing communications are subject to the choices, consents and rights described in the Privacy Policy and Applicable Law. Service communications necessary for account, transaction, security or operational purposes may be sent independently of marketing preferences where permitted by law.
19.1 GivingFridays may restrict, suspend or terminate access to all or part of the Platform where reasonably necessary for security, fraud prevention, legal or regulatory compliance, breach of these Terms, false or misleading information, Payment Gateway requirements, protection of Users or Recipients, technical integrity or other material operational risk.
19.2 GivingFridays may suspend or remove a Recipient or campaign where the Recipient is rejected, suspended or terminated by a relevant Payment Gateway, loses required authority or approvals, is reasonably suspected of unlawful conduct, provides materially false information, where the authority of a User or Recipient to represent an organisation, use its identity or conduct fundraising on its behalf is disputed or reasonably appears insufficient, or where continued availability creates material legal, security, reputational or operational risk.
19.3 Suspension or termination may cause future Donation Schedules to stop or fail. GivingFridays is not required to redirect those future transactions to another Recipient.
19.4 Provisions which by their nature should survive termination, including provisions concerning completed transactions, intellectual property, privacy, disclaimers, liability, governing law and dispute resolution, will continue to apply.
20.1 Organisations participating or seeking to participate as Recipients may be required to enter into or accept additional agreements, including a GivingFridays Master Service Level Agreement (“MSLA”), applicable Onboarding Agreement (“OA”) and Schedules.
20.2 Those Recipient-specific agreements govern the service, commercial, regulatory and operational relationship between GivingFridays and the relevant Recipient to the extent stated in those agreements. They do not form part of these Terms for an ordinary User or Donor merely because that User or Donor uses the Platform.
20.3 Where a Recipient-specific agreement applies, the order of precedence stated in the MSLA or other applicable signed agreement governs any inconsistency. These Terms do not override a higher-ranking Recipient-specific term.
20.4 The fact that an organisation has a preliminary listing, receives an enquiry or appears on the Platform does not by itself mean that an MSLA, OA, Payment Gateway onboarding or other Recipient requirement has been completed.
21.1 The Platform is provided on an “as available” basis. To the maximum extent permitted by Applicable Law, GivingFridays does not warrant uninterrupted or error-free availability, that every transaction will succeed, or that every Recipient, campaign description, third-party service or external link will remain accurate or available at all times.
21.2 To the maximum extent permitted by Applicable Law, GivingFridays is not liable for indirect, incidental, special, exemplary or consequential loss, loss of anticipated donations, loss of opportunity, loss of goodwill, loss of profits, or loss arising from a Recipient’s use or misuse of funds, except where such exclusion is prohibited by law.
21.3 Subject to Section 21.4, and to the maximum extent permitted by Applicable Law, GivingFridays’ aggregate liability to a User arising out of or relating to these Terms or the User’s use of the Platform in any twelve-month period shall not exceed the total fees, if any, actually paid directly by that User to GivingFridays in connection with the relevant Services during the twelve months immediately preceding the event giving rise to the claim. This limitation does not alter any different liability limitation expressly agreed with a Recipient under an MSLA, OA or other Recipient-specific agreement.
21.4 Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, or any other liability, right or remedy that cannot lawfully be excluded or limited.
21.5 Nothing in these Terms requires a User to waive a statutory right that Applicable Law does not permit the User to waive.
22.1 GivingFridays is not responsible for delay, interruption or failure caused by events beyond its reasonable control, including natural disasters, severe weather, fire, epidemic or pandemic, war, terrorism, civil disorder, labour disruption, utility or telecommunications failure, internet or cloud-service outage, cyberattack, denial-of-service attack, Payment Gateway or banking-system failure, governmental action, regulatory restriction or failure of critical third-party infrastructure.
22.2 GivingFridays will use reasonable efforts to restore affected Services where practicable, but does not guarantee a particular restoration time where the event remains outside its reasonable control.
23.1 GivingFridays may update these Terms from time to time to reflect changes in the Services, law, regulation, Payment Gateway arrangements, security requirements, business operations or other legitimate needs.
23.2 The current version and revision date will be published through the Platform or otherwise made available. Where a change is material and Applicable Law requires additional notice or consent, GivingFridays will provide such notice or obtain such consent as required.
23.3 Continued use of the Platform after an updated version becomes effective constitutes acceptance of the updated Terms where permitted by Applicable Law. Changes will not retrospectively alter a completed transaction or an express Recipient-specific commercial term except where the applicable agreement or Applicable Law permits.
24.1 These Terms are governed by the laws of Singapore, without regard to conflict-of-law principles.
24.2 Subject to any mandatory right or forum that cannot lawfully be excluded, the courts of Singapore shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.
24.3 Before commencing formal proceedings, a User is encouraged to contact GivingFridays at support@givingfridays.com so that the matter can be reviewed and, where appropriate, resolved without proceedings.
24.4 Nothing in this Section deprives a User of mandatory consumer, statutory or regulatory rights that Applicable Law does not permit the parties to exclude by agreement.
25.1 If any provision of these Terms is held invalid, illegal or unenforceable, that provision will be applied to the maximum extent permitted and the remaining provisions will continue in effect.
25.2 A failure or delay by GivingFridays to exercise a right does not waive that right.
25.3 You may not assign or transfer your rights or obligations under these Terms where doing so would materially affect GivingFridays or another User without GivingFridays’ consent, except where Applicable Law provides otherwise. GivingFridays may assign or transfer these Terms in connection with a corporate reorganisation, merger, acquisition, sale of business or assets, or transfer to an affiliate or successor, subject to Applicable Law.
25.4 Nothing in these Terms creates a partnership, joint venture, employment, fiduciary or agency relationship between GivingFridays and a User or Recipient merely by reason of use of the Platform.
25.5 Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context permits.
25.6 These Terms, together with the policies and documents expressly incorporated into them, constitute the agreement governing the User’s use of the Platform, subject to any applicable higher-ranking Recipient-specific agreement.
