Enter App

Register with DOKU.
List of documentations required.

We may, solely at our own discretion, provide our services to other organizations based in Singapore or in other countries.

Conditions to be a Recipient.

A. Legitimate entity
Currently, DOKU services are available only for organisations operating in Indonesia.

You should be one of the following:

  1. Religious Organization
  2. Muslim Organization
  3. Registered Foundation (Yayasan) or Non-Profit Organisation


Your organisation must be a properly registered legal entity in Indonesia and authorised to conduct fundraising activities.

If you are one of the above entities and want to be listed on our website, please register at https://givingfridays.com/be-our-recipient/ or contact us at support@givingfridays.com. This service is not available to individuals.

B. Register with our Payment Gateway.
GivingFridays connects donations directly to your organisation’s payment gateway account.

For recipients operating in Indonesia, we support DOKU, a leading Indonesian payment gateway enabling card payments and local payment methods.

If your organisation already has an approved DOKU merchant account, you may skip this step. Please note that rates may vary depending on your existing agreement with DOKU.

All payment gateways will conduct Know Your Client (KYC) checks on applicants. Due to the nature of charitable contributions, Enhanced Due Diligence (EDD) may also be required.

Upon successful onboarding, your organisation will receive a unique merchant account used to process donations through GivingFridays.

Please submit the following documents directly to DOKU for compliance review and merchant account activation.

From this stage onward, you will liaise directly with DOKU until your merchant account has been fully approved.

Contact person at DOKU:
Nico Abiawan
Business Payment Partnership Manager
Email: nico.abiawan@doku.com|
Contact: +62 818 0911 8144
Address: Artha Graha Building, 11th Floor, Sudirman Central Business District, Jl. Jend. Sudirman Kav. 52–53
Jakarta 12190, Indonesia

Onboarding Requirements
To activate card payments and local Indonesian payment methods, please complete the following steps.

Step 1: Prepare Required Documents (DOKU Compliance)
Please prepare scanned copies of the following documents:

  1. Directors’ or Management Identification Cards (KTP)
  2. Company / Foundation Tax Identification Number (NPWP)
  3. Company Registration Certificate (TDP) or Business Identification Number (NIB)
  4. Standard Certificate attached to the NIB
  5. Trading Business Licence or Foundation Operating Licence
  6. Company Domicile Certificate
  7. Deed of Establishment and all Amendments
  8. Ministry of Law and Human Rights Approval for the Deed (SK Kemenkumham)
  9. Photo of business location and operational activities
  10. Company escrow or settlement bank account details
  11. Perizinan Pengumpulan Uang dan Barang (PUB) issued by
    Kementerian Sosial (Kemensos). This PUB licence is mandatory for organisations conducting fundraising activities in Indonesia.


Step 2: DOKU Agreement and Settlement Instructions
Please find the attached draft agreements provided by DOKU:

  1. Standard Bahasa Agreement (Kindly update all sections highlighted in yellow, then return the completed agreement directly to DOKU).
  2. Optional Bilingual (English–Bahasa) Agreement
  3. Settlement Instruction Letter (Kindly complete the sections to instruct DOKU to transfer funds directly to your organisation’s bank account).

 

Important Notice
Upon successful registration and onboarding, your organisation will receive its own unique DOKU merchant account.

GivingFridays does not manage or control your DOKU account. Any matters relating to the merchant account must be handled directly between your organisation and DOKU.

If you require clarification or assistance preparing the required documents, please feel free to contact us.

Last updated: 10 Mar 2026